There are multiple ways in which Creatta Express clients can track a shipment.
1. Customers with a substantial amount of freight coming into their facility expect their logistics company to provide instant access to their product at all times.
For these customers, they can be granted a portal with information specific to their business. In this case, clients rarely are calling your employees and forcing them to spend their valuable time tracking freight.
2. Customers who do not have a great enough volume to necessitate a portal, can utilize the search field on the McClain website for instant tracking of shipments by PO, PRO, shipment, or any other associated number.
3. Regardless of the volume, customers can optionally receive realtime updates emailed to them regarding their shipment. In addition, customers can have reports emailed to them on a scheduled or on demand basis with all freight information.
4. Customers also have the option of calling Creatta, providing them with a PO, PRO, BOL or any other number associated with the shipment to receive tracking information.
5. If a customer were to call into your facility, your personnel could quickly and easily log into their portal, and give them the requested information.